Getting your order

Dispatch and Delivery

For the vast majority of products we will endeavour to dispatch your purchase within 3 working days. You will be notified by email when we send your purchase to our delivery partner. Special Order appliances and equipment will normally take longer to dispatch. This is due to the fact that we do not hold stock of these products that come directly from manufacturers or Distributors. This extra step adds time to the process so we will liaise with you directly to keep you informed of the progress of your order.

 

Furniture products are also delivered directly from the Manufacturer or Distributer. Time scales for dispatch and delivery are shown within the product details. These details are for guidance only as we are subject to the system, processes and procedures for each Manufacturer or Distributer and cannot influence the actual dispatch of individual products. You will be kept in the loop as to the the exact expected date for dispatch and to gain information on your availability to accept the delivery.

DELIVERY PARTNERS - We dispatch orders across Europe from our eBay and Amazon sites and have therefore gained significant experience of the reliability of different delivery organisations. Based on this experience we now utilise either Royal Mail of logistic agents P4D (packages for Delivery).  Royal Mail are used for small UK parcel deliveries whilst we utilise P4D for everything else including some of our appliance deliveries. Please Note, some appliances are delivered directly from our Distributors by their Delivery Partner KnowHow Curry. Where this is the case we will monitor your order and keep you informed.

In the majority of cases you will be issued with a tracking number so that you can track the progress of your order yourself.

REMOTE LOCATION DELIVERIES - Certain bulky or heavy orders will be subject to delivery surcharges.  These Surcharges are levied by delivery companies for delivering large items to remote locations of the UK, these locations include Scottish Highlands and Islands, Channel Islands, Northern Ireland, and all other non-mainland UK locations. Where Surcharges apply these will be identified on the Product Page associated with delivery of the specific product. Typically this can be for kitchen appliances, some garden equipment or any product of 20kg or over.

Please Note: If a Surcharge applies to a product you will be asked to identify the area that you require the product to be delivered to determine if a Surcharge is applicable and if so at what level. IMPORTANT: .Surcharges are not retained by CHS, they are paid to the delivery agent when arranging the delivery. Surcharge payments are non-refundable for cancellations or returns. 

INTERNATIONAL DELIVERIES - Unless specified, most products below 10kg in weight are available for World wide dispatch and delivery. Products over 10kg may not be available for world wide dispatch however products over 10kg but under 20kg are available for European Dispatch and Delivery. Please Note that Brexit has impacted on our EU shipping arrangements. Please check the details before purchasing.

We have provided guidance on international shipping availability in the individual product details pages. If you need additional information regarding International availability please contact us via customer.services@cookerco.com

Please  Note: Free Shipping arrangements will not apply for products shipped outside of the mainland UK, where specified. International and off shore shipping is P.O.A. due to the the diversity of shipping costs and requirements in different countries or areas. Please contact us via customer.services@homesshopuk.com for a shipping quote and delivery details. Please specify the item of interest and the Shipping address details (country and county/state/province/region)

Third Party Suppliers

A high percentage of our products are shipped directly from our suppliers. Dispatch and Delivery times and processes may change subject to the 3rd Party Suppliers terms and conditions. Wherever possible we have endeavour to incorporate these 3rd Party conditions into our Product Specific information on the individual products detail pages. 

Please  Note: Free Shipping arrangements will not apply for products shipped outside of the mainland UK, where specified. International and off shore shipping is P.O.A. due to the the diversity of shipping costs and requirements in different countries or areas. Please contact us via customer.services@homesshopuk.com for a shipping quote and delivery details. Please specify the item of interest and the Shipping address details (country and county/state/province/region)

We Accept

  • White Instagram Icon
  • White Facebook Icon
  • White Twitter Icon

© 2018 CHS (Cookerco Home Supplies)  Is a division of The Cooker co, Registered Number LP17928, VAT Registration 62 4104 37